This extract from the Employee Handbook, dated January 2022, details the procedure for staff as part of their contract of employment. Members unhappy about any issue at the Club should raise the matter with the Club Manager or a Flag Officer.
Where you have a grievance relating to any aspect of your employment you should have no hesitation in raising the matter informally with your immediate superior, as stated in your Statement.
Informal Grievance Resolution
Where a member of staff has a grievance, he or she may first endeavour to resolve the matter by direct approach or in discussion with the Commodore or another appropriate Flag Officer. Should such endeavours be unsuccessful, where the member of staff requests a personal interview with the Commodore or other appropriate Flag Officer it should be granted withing five working days of the request being made. The Commodore or other appropriate Flag Officer should seek to resolve the problem personally, or by mutual agreement, in consultation with other members of Council.
Formal Grievance Procedure
When informal grievance resolution is not accepted or does not resolve the grievance, the formal grievance procedure will apply. If you wish to make a formal grievance it must be set out in writing.
It is the Club's intention to consider all grievances as soon as possible, and a meeting will be held usually within 3 days of you raising the grievance. The meeting will enable you to give full details.
You are entitled to be accompanied by a fellow employee or accredited trade union official at the grievance meeting.
It may not be appropriate to take up your grievance with your line Manager if your grievance is about that person. In this case you should raise it with a more senior member of management, or, if not possible, another member of management at the same level.
After the meeting the Manager will inform you of his or her decision in writing in response to the grievance. You have the right to appeal against this decision.
If you wish to appeal, you must inform the Commodore and Flag Officers of the Club in writing within ten days of decision. You will then be invited to attend another meeting, after which you will be informed of the final decision in writing.
It is not permissible to record, whether audio and/or visual, any meetings which take place as part of this procedure, without the express written authorisation of the Club.
Last updated 10:29 on 25 April 2022